Managed IT Support for Care Homes

Care homes rely on their systems to keep resident records accurate, staff rotas running and families informed, all while meeting strict data protection and regulatory requirements. Kixo provides managed IT support built around the needs of care providers.

Why care homes need specialist IT support

Care settings hold highly sensitive personal and medical data, and are subject to specific regulatory scrutiny around data protection and system security. IT support needs to understand these obligations, not just general office requirements.

What we provide for care homes

Secure systems for resident records and care management software
Data protection safeguards in line with care sector regulatory requirements
Reliable Wi-Fi coverage across care settings, including for staff devices and family communication tools
Backup and disaster recovery to protect resident and staff records
Proactive monitoring so issues are caught before they disrupt daily operations
24/7, 365 day support, because care doesn’t stop outside office hours

Supporting your staff, not just your systems

Care home staff are focused on residents, not troubleshooting IT problems. We aim to keep systems running quietly in the background, with fast, friendly support on hand whenever something does go wrong.

Compliance you can rely on

We help care providers put in place the security measures expected by regulators and commissioners, including Cyber Essentials certification, secure backups and staff awareness training.