What Is Managed IT Support?

Managed IT support is a way of outsourcing the day to day management of your business technology to a specialist provider, usually for a fixed monthly fee, rather than paying for IT help only when something breaks.

How it differs from traditional IT support

Traditional, or “break-fix”, IT support involves calling someone out when a problem occurs and paying for that individual visit or repair. Managed IT support instead takes ongoing responsibility for keeping your systems running well, proactively monitoring and maintaining them to prevent problems before they happen.

What’s typically included

24/7 or business hours helpdesk support for staff issues and questions
Proactive monitoring of servers, networks and critical systems
Regular software updates and security patching
Backup management and disaster recovery planning
Cyber security measures, such as antivirus, email filtering and staff training
Strategic advice on technology as your business grows

Why businesses choose managed IT support

For most small and medium businesses, hiring a full internal IT team isn’t cost effective. Managed IT support gives access to a broader range of expertise, round the clock cover and proactive management, typically for less than the cost of a single internal hire.

Is managed IT support right for your business?

Almost any business that depends on technology to operate benefits from managed IT support, particularly those without dedicated internal IT staff. It removes the burden of managing technology internally, freeing up your team to focus on running the business.

How Kixo works

We provide managed IT support for businesses across the Midlands and beyond, with a flat monthly fee, 24/7 support and a genuinely proactive approach.